Changes to this policy
We may change this policy by uploading a revised policy to our website. The change will apply from the date that we upload the revised policy.
From time to time, SuiteBox may introduce new products and services. To the extent that these new products and services affect this policy, this policy will be updated.
Why is my information needed?
SuiteBox products are internet based. Because of this they may require the use of first and last names, billing contact information, a password and a valid email address as a login. Therefore, at a minimum, we may require such necessary information in order to establish your account with us.
What information does SuiteBox gather/track and how is it used?
PERSONAL INFORMATION: We collect personal information from users including (at minimum) first and last names, an email address to be used as a login, billing contact information, credit card number and a password. When a user registers online for a free trial of the service, SuiteBox will take steps to validate the credit card and billing information supplied to us to ensure it is accurate. We also use this information to determine your eligibility for our trial offers. Your email address may be used to send you periodic product newsletters, offers and usage tips from SuiteBox. You can opt out of promotional emails at any time, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the service to you. We use the information collected to deliver services, process payments, update our records, communicate with you about products and services, and generally maintain your accounts with us. We will retain your information for as long as your account is active, as needed to provide you services, to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at www.suitebox.com
Any information you provide in the comment or blog areas of our website may be read, collected, and used by others who access them. To request removal of your personal information from these areas, contact us at www.suitebox.com. In some cases, we may not be able to remove your personal
information, in which case we will let you know if we are unable to do so and why.
In-session information collected during meeting, webinar and training sessions is protected by the use of end-to-end encryption and only accessible by the authorized users, organizers and participants. “In-session information” includes all screen sharing data, keyboard/mouse control data and text chat information. This information is never exposed in unencrypted form while temporarily resident within SuiteBox’s communication infrastructure servers or during transmission across public or private networks. Information about scheduled and prior meetings, webinars and/or trainings is stored on our website and is available to our customers and their authenticated users that have received an invitation from the organizer via email, instant message, phone or other communication method.
Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records.
BUSINESS INFORMATION: Information that is collected by our products or by meeting, webinar and training organizers or administrators is considered confidential. We will not view Business Information except as necessary to appropriately support the service or as required by law. (Business Information includes schedules, attendee lists, subject names, email addresses, names, session records, and any other business information used while in session). When an attendee registers with one of our customers for an online meeting, webinar or training, that information is provided to the organizer of the session. SuiteBox may store that information to fulfill our obligation to our customers, but we will not use the information to send marketing communications for SuiteBox services or third party offers to attendees. You should be aware that any personally identifiable information you submit while in session and utilizing the chat feature can be read, collected or used by the meeting organizer and other meeting participants. Chat logs and meeting recordings are not stored or viewable by SuiteBox and are only available locally to meeting organizers and attendees. We will not view business information, except as necessary to appropriately support the service and for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of our customers’ service experience or as required by law.
SESSION RECORDS: To maintain our quality of service, to assist in the analysis of product performance, and for billing purposes, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session.
SECURITY INFORMATION: SuiteBox also collects certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies and other unique identifying information of machines that have our software downloaded and installed on them. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers.
SURVEYS: In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.
ANALYTICS: We continuously improve our websites and our products and we utilize different third party web analytics tools to help us do so. We are interested in how visitors use our websites, our desktop tools, our mobile applications, what they like and dislike, and where they have problems. Our products, desktop tools and mobile applications use analytical tools to understand feature usage patterns, to enhance and improve your product experience and offer you specific usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this data and we do not share this type of data about individual users with third parties.
Our mobile applications also use analytical tools to help gather non-personally identifiable data about download and application usage. In our use of mobile applications we may utilize Geo-Location data but only if you specifically opt-in to collection of such data in connection with a particular service. We may use information such as IP addresses to determine the general geographic locations areas of our visitors, but this information is not correlated to personal information about individual users. The web beacons used in conjunction with these tools may gather data such as what browser a person uses, what operating systems are used, domain names, MIME types, what is downloaded, and what content, products and services are reviewed when visiting or registering for services at one of our websites or using one of our mobile applications.
This information is used solely to assist SuiteBox in maintaining a more effective and useful websites and products for our customers. This data will not be shared with third parties without your prior consent or unless required by law.
Local shared objects, also known as Flash cookies, may be used by third parties for some of our product training videos. These cookies are used to store preferences for the videos such as volume control. Flash cookies are not used to back-up, recreate or re-spawn a browser cookie that a user may delete. Flash cookies are different from browser cookies because of the amount of, type of, and way data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies please click here.
SuiteBox may partner with selected marketing companies to help us track the effectiveness of our websites, generate visitor traffic, display advertisements to you based on your visit to our sites.
With whom does SuiteBox share the information?
Ensuring your privacy is important to us. We do not sell, trade or rent your personal information to third parties.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
SuiteBox does not control the practices of our affiliates. If you have questions about how affiliates use the information gathered when you link to them, please read their privacy policies.
Links to other sites: This website may contain links to other sites that are not owned or controlled by SuiteBox. Please be aware that we, SuiteBox, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
How can I review, correct and update my personal information?
If you wish to change or review your personal information, go to your My Account page. There you can access or update the personal information and account history we have on file. You can also change your email subscription status to receive our newsletter, and our email marketing communications including promotions we send on behalf of third-parties. Please contact us (www.suitebox.com) if you need assistance in updating or reviewing your information. SuiteBox will respond to your request to review the information we have on file for you within 30 days.
How can I opt out of SuiteBox’s collection, use and distribution of my information?
To change your email subscription status to receive or to stop receiving marketing communications by SuiteBox or to opt out of SuiteBox’s collection, use and distribution of your information as stated above, please go to www.suitebox.com
Users who would like to deactivate their account can contact us for assistance.
How does SuiteBox protect my information from loss, misuse or alteration?
SuiteBox uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). Nevertheless, we remind you that no security measure is perfect.
SuiteBox is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password.
Who can I ask if I have additional questions?
For additional inquiries about the privacy of your information, you can contact SuiteBox at www.suitebox.com or by writing to us at email@example.com.